revocation
Our return policy is valid for 14 days. If your purchase was made more than 14 days ago, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. The item must also be in its original packaging.
Some items are completely non-returnable. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials, or flammable liquids or gases.
Furthermore, the following items cannot be returned:
• Gift vouchers
• Software products for download
• Some health and personal care products
To complete your return, we require a receipt or proof of purchase.
Please do not return the purchased items to the manufacturer.
In certain situations, only partial refunds will be granted (if applicable)
• Books with obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened
• Items that are no longer in their original condition, are damaged, or are missing parts for reasons not attributable to our error
• Items returned after 30 days from delivery
Refunds
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company. It may take some time for your refund to be credited.
Next, contact your bank. There's often a processing time before a refund is posted to your account.
If you have done all of this and still have not received a refund, please contact us at shop@hundeeckchen.de
Special offer items
A refund can only be made for regular-priced items; sale items are unfortunately excluded from the refund.
Exchange
Exchanges are only granted for defective or damaged items. If you would like to exchange an item for the same item, please email us at shop@hundeeckchen.de and send the item to: Herforder Str. 17, Cologne, Germany.
Gifts
If the item was marked as a gift at the time of purchase and sent directly to you, you'll receive a gift card for the purchase value upon return. Once we receive the returned item, you'll receive a gift card via email.
If the item was not marked as a gift at the time of purchase or sent to the gift recipient, the refund will be issued to the gift recipient and the gift recipient will be notified of the return.
Shipment
To return your product, you should send your product to: Herforder Str. 17, 50737 Cologne, Germany.
You are responsible for the shipping costs for returning your item. Shipping costs are non-refundable. (If you receive a refund, the return shipping costs will be deducted from your refund. This is contradictory.)
The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.
If you're shipping an item valued over €75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we'll receive your returned item.
Exclusion of liability for shipping loss or damage
We assume no liability for packages lost or damaged during return shipping. It is the customer's responsibility to select a suitable shipping service that offers tracking and, if applicable, insurance. If the package is lost or damaged, we will not provide a refund or replacement.